Troubleshooting
Microwave Air Fryer Not Crispy? What to Check
Soggy results in a microwave air fryer usually come from something you can check: the wrong mode, the wrong rack or pan, a crowded load, or wet food. The manuals agree on one layer and on turning food, but not on preheating. Check yours before you blame the appliance.
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The short version
Check five things in order. Use Air Fry, not Convection or Combo. Use the exact accessory and position in your manual. Spread food in one layer with space between pieces. Dry the surface and skip wet batter. Turn food when prompted. Preheat only if your manual says so: Breville's Combi Wave does, Panasonic's NN-CD87 says no need.

These fixes come from the brands' own instructions. None promises a result, and we found no published measurement of how much each one helps.
What should I check, in order?
Check the mode
Choose Air Fry, not Convection, Bake or a Combo mode. Good Housekeeping says air fry usually uses a larger, faster fan than convection. See convection versus air fry.Check the accessory and its position
Use only what your manual names for Air Fry. The table below shows how much this differs.Thin out the load
Spread food in one layer with space between pieces. Cook a second batch instead of piling it up.Dry the surface
Pat food dry. Use a dry coating instead of wet batter.Turn the food
Flip when the oven prompts you. If it doesn't, follow the chart in your manual.Check the preheat rule
Preheat only if your manual asks, and add the food as soon as the alert sounds.
What does each manual ask for?
| Model | Air fry setup | Preheat |
|---|---|---|
| Panasonic NN-CD87 | Basket on wire rack on enamel tray; keep the rack's spacer on | No need |
| GE GCST10A1 | Crispy pan on the tall rack, described as required | Not listed |
| Breville BMO870 | Combi Crisp pan in the high position | 3 minutes with the pan inside |
| Ninja MW101, UK guide | Glass basket with crisper plate, on the top rails | Not stated |
| Whirlpool over-the-range help page | Basket centered on the turntable, not touching the wall | Not mentioned |
On load and turning: Panasonic asks for a single layer with space, stirring large amounts, and turning many foods at 2/3 of the time. GE flips when prompted. Breville says lay food flat in one layer. Ninja's UK guide says other accessories may give poor results. Find yours in the manuals. The Panasonic manual is for the NN-CD87, sister of the HomeChef.
Is the rack or pan in the wrong spot?
It's an easy miss. Ninja's UK guide says to air fry with the glass dish on the top rails, and lists that as the fix for unevenly cooked food. Breville asks for the high pan position. GE's air fry setup uses the tall rack only. If you lost a rack or pan, ask the brand for the right one before you improvise. See accessories.
Is there too much food?
Air fry needs hot air to reach the surface, which is why Panasonic asks for space between pieces. GE's presets show what a program expects: 8 oz of fries, 9 oz of onion rings, 14 oz of wings. Load far more and the preset's timing doesn't fit. Panasonic's chart does cover up to about 32 oz of thin frozen fries, with stirring at 2/3 of the time for anything over 16 oz.
Is the food too wet?
For homemade fries, Panasonic's chart says soak them in cold water in the fridge for an hour, dry them, then mix with oil. Whirlpool advises a dry coating instead of wet batter. We read that advice only as an excerpt. Whirlpool's help page says frozen fries and nuggets don't need thawing.
Do I really have to preheat?
Many tips say always. The manuals don't agree. Breville builds in a 3-minute preheat, and says to add food right after the alert. Panasonic says no need for Airfry and advises it for Convection instead.
What about smoke?
Built-up grease can cause smoke. The UK edition of Ninja's guide links it to splatter and food buildup in Air Fry. See grease, smoke and smells and how to clean.
When should I contact the company?
Contact the company or an authorized servicer if:
- The fan doesn't run or the heater seems dead in Air Fry.
- The display shows an error. The UK edition of Ninja's guide says to power off and call customer service.
- The oven shuts off while cooking. Panasonic says a thermal safety device turns it off if blocked vents make it overheat.
- The door, seal or hinges are damaged.
Never open the casing or repair it yourself. Only qualified service staff should repair a microwave.
Would a different appliance suit me better?
If you followed the manual and still aren't happy, and you care about crisp most, a basket fryer may suit you better. See combo versus basket air fryer. To replace the combo, see the best combos.
Toshiba
Toshiba ML2-EC10SA
A 1.0 cu ft combo that is low enough for most counters under cabinets.
Why it fits here: If you do replace your combo, we would start here: 1.0 cu ft and 1000 W with 10 air fry presets, says Toshiba. We found no published measurement of its crispness.
Best for: most family kitchens with wall cabinets over the counter
- Capacity
- 1.0 cu ft
- Microwave watts
- 1000 W
- Outer size (W × D × H)
- 20.6 × 18 × 11.8 in
- Functions
- 8-in-1 per Toshiba, including air fry and defrost
- True microwave
- Yes
- Price class
- Mid-range
- Size as stated by
- Maker.
- 11.8 in tall, says Toshiba, among the lowest here at 1.0 cu ft
- 1000 W microwave and air fry in one oven space
- 12.4 in turntable and 10 air fry presets, says Toshiba
- Toshiba says 18 in deep, the Amazon listing says 16.4 in. Measure with the bigger number
- We only saw the space it needs in a third-party summary. Check the printed manual
- A round turntable limits how wide a pan can turn
Quick questions
Why are my fries soggy in my microwave air fryer?
Usually a crowded load or the wrong setup. Panasonic's NN-CD87 manual asks for a single layer with space between pieces. GE's GCST10A1 manual says the crispy pan and tall rack are required, and its fries preset is built around 8 oz.
Do I need to preheat a microwave air fryer?
It depends on the model. Breville's BMO870 book runs a 3-minute preheat with the crisp pan inside, then asks you to add the food. Panasonic's NN-CD87 manual says no need to set a preheat for Airfry. Follow your own manual.
Can I use my own sheet pan to air fry in a combo?
Not on every model. The UK edition of Ninja's MW101 guide says the glass dish must be used for Air Fry. GE's manual requires its crispy pan on the tall rack. Some metal pans can also spark in microwave modes.
Should I use oil spray in a microwave air fryer?
Check your manual. The UK edition of Ninja's MW101 guide recommends canola, refined coconut, avocado, vegetable and rapeseed oils to limit smoke. It does not recommend olive oil, butter, margarine or cooking spray. Other models may differ.
Will a combo ever be as crisp as a basket air fryer?
Nobody can say from controlled data, because we found no head-to-head test. Good Housekeeping reports crisp, golden wings from its picks but publishes no scores and no basket comparison.
Where this comes from
- GE Appliances: GCST10A1 owner's manual
- Panasonic: NN-CD87 owner's manual
- Breville: BMO870 instruction book
- Ninja Crispi Microwave MW101 Series owner's guide, UK edition (hosted by a UK retailer)
- Whirlpool Product Help: using air fry mode on an over-the-range microwave
- Good Housekeeping via AOL: best microwave air fryer combos
Keep reading
- ComparisonCombo vs basket air fryerDoes a microwave air fryer work as well as a basket air fryer? No controlled test exists. See what is known on airflow, size and results, and which one to pick.
- ComparisonConvection vs air fryA convection microwave and an air fry mode share a heater and a fan. See what differs: fan strength, accessories and settings, as the manuals describe them.
- How-toHow to use a comboHow to use a microwave air fryer: pick the mode, match the rack, load one layer and turn food partway. What three manuals say, and what stays out of each mode.
- Buying guideBaskets and accessoriesNo universal air fry basket fits every combo. What comes in the box, which part goes in which mode, and why manuals rule out paper liners.
- TroubleshootingSmoke or smellWhy a microwave air fryer smokes or smells: first-use burn-off, built-up grease, the wrong oil. What the manuals say to do, and when to stop and call support.
Who is behind this
microwaveairfryercombo.com Editorial Team
Fit checks and buying advice
We are the editorial team at microwaveairfryercombo.com. We read spec sheets, owner's manuals, retailer data and published tests, then turn them into plain answers about what fits your kitchen and what each combo can do. We do not run lab tests, and we say so openly.
- Spec sheets and manuals read
- Sources on every page
- No own lab tests, stated openly
- Publisher details in the imprint